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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1136
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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HP Officejet 4630 won't pick up paper from tray. Worked fine

Customer Question

HP Officejet 4630 won't pick up paper from tray. Worked fine yesterday.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: HP office jet 4630
JA: What troubleshooting have you tried?
Customer: removed the tray, aligned paper guides, checked for paper jams. Hear the wheels turning but will not pick up the paper
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I guess not, thank you.
Submitted: 2 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 2 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

How old is the Printer? This has never happened before? Does your model of Printer come with an ADF?

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