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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Installed new printer Canon Pixma MX 922 series using window

Customer Question

Installed new printer Canon Pixma MX 922 series using window 10 error message
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I didn't mean to send not finish. step 1 finish, step 2 finish, step 3
JA: What troubleshooting have you tried?
Customer: finish reach to step 4 information test print press execute test print and receive message the printer is performing another operation ?
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 8 months ago.
Category: Printers
Customer: replied 8 months ago.
just bought the printer new
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Where is the error message, on the computer screen? or on the printer itself?

What is the error message you mentioned, exactly?

"The printer is performing another operation" ?

(At a guess, something about initializing the cartridges. It will print after about 5 to 10 minutes of being left On ad undisturbed. But that's a guess.)

Please reply using the Reply To Expert function.

Customer: replied 8 months ago.
that all !! a guess!!!! I want a refund today. I will go to cancel and refund my card
Expert:  Russell H. replied 8 months ago.

I asked some questions... if you can inform me of the info appertaining to the case, I won't have to offer a guess.

If you want to cancel, then I must inform you, I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

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Thank you for asking your question here at JustAnswer.com.

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