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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have an Officejet pro 8100. just put new cable in. was DSL

Customer Question

have an Officejet pro 8100. just put new cable in. was DSL and printer will not connect. i have a new WIFI password. is that the problem? if so how do i enter the new one in
Submitted: 1 month ago.
Category: Printers
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Yes, a change of router will need a reconfiguration before you printer will work, over the wireless network, again.

What is your computer, a Windows PC or an Apple?

What version of the OS is on the computer?

Customer: replied 1 month ago.
Expert:  Russell H. replied 1 month ago.

Then your computer is a Windows PC - thanks for the information.

On your computer, please go to

Control Panel

and then go to

System and Security

and then to


and tell me what version of Windows is on the computer, and also look for the

System Type

which should be either 32-bit or 64-bit.

Let me know, and I will give you a procedure to get the printer working again, appropriate to your Windows type and version.

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