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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Show C000. tried an off brand black cartridge and it did not

Customer Question

show C000. tried an off brand black cartridge and it did not like it.
JA: How long has this been going on?
Customer: happened a week ago
JA: What troubleshooting have you tried?
Customer: I put original cartridge back in , no help
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: tried removing Powers syggestged
Submitted: 1 month ago.
Category: Printers
Expert:  GeekGal replied 1 month ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Can you tell me please the brand and model number of your printer? Also, can you tell me what you mean by "it did not like it"? Was there an error message on the printer or the computer? Or did it just not print?