Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
You might simply have a defective cartridge. One does come along now and then.
First try taking the new cartridge out (Without touching the contacts nor the under-surface of it, lest you damage it, or mark yourself/your clothes with ink.) Then re-seat it in its proper slot in the printer, close up, try the printer again.
Second... well, at that point, you probably need to replace it, but also try turning the machine Off for at least 30 minutes, to cool down and reset.
Let me know how it goes, and what you think. I'll advise you further as needed.
I'm sorry - I was offline for a while, since I am in the Eastern Time zone.
You don't have to approve remote access. For this sort of problem, it wouldn't be appropriate nor useful, I don't think.
I think you should try another cartridge, if you only put in one cartridge before the problem happened.