Hello! My name is ***** ***** I'll be the expert assisting you this evening!
I see that you are having issues inserting slides into the scanner. I also see that you have taken a break, and that's okay.
Please follow the instructions in the following link when you get a chance. You may have already done this, but this is to ensure that everything is being done correctly.
CLICK HERE FOR INSTRUCTIONS
If this doesn't work, please reply to this chat and we can continue to work on this problem.
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You have a wonderful evening!
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