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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't print. my computer keeps trying to locate the

Customer Question

i can't print. my computer keeps trying to locate the printer.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: mac-j475dw brother not mac. sorry
JA: What troubleshooting have you tried?
Customer: i've reset the printer. I've connected wirelessly and usb. I've downloaded the newest driver from brothers website and reinstalled it.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I've deleted the printer and reinstalled it.
Submitted: 3 months ago.
Category: Printers
Expert:  Md. Sadique replied 3 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 3 months ago.

What is the operating system of your computer?

for eg: Windows/MAC

Customer: replied 3 months ago.
mac
Customer: replied 3 months ago.
do you need any other info from me?
Expert:  Md. Sadique replied 3 months ago.

How old is your unit?

Customer: replied 3 months ago.
my computer or printer?
Expert:  Md. Sadique replied 3 months ago.

Printer.

Customer: replied 3 months ago.
my iMac is 2012 my printer is less than a year
Expert:  Md. Sadique replied 3 months ago.

Do you get any error message wile trying to print ?