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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Problems getting it connected to this laptop. Ever since an

Customer Question

Problems getting it connected to this laptop.
JA: How long has this been going on?
Customer: Ever since an upgrade in laptop and upgrade in software earlier this summer. The laptop is set up to a university network.
JA: What troubleshooting have you tried?
Customer: I have followed instructions on the printer (MX870) and confirmed it is on our home network. Then I have tried to add the printer on the laptop.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon MX870. Where can I find more specific information on model number?
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Fine for now.
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you tell me, how do you have connected the printer with the laptop, like using an USB cable or Wireless network etc, ?

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