I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
What does that mean? "How" is the scanner connected? I am asking this new question because I need to know.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
The offer is for the remote service. There is an extra cost because it will take more of my time.
You are very welcome. A house call will cost several times more than $25. If you wish to continue later, please come back and let me know.