Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
How do you connect the printer to the computer? Using USB cable?
S H E F I N
Please connect the printer to the computer using USB cable. Please get instructions to connect the cable from the link below.
If you have the printer driver disc, insert the disc and complete the installation. If you do not have the disc, download and install the printer driver from the link below.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!