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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 111
Experience:  Owner at Down Home Technical Solutions
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Error 5100 on canon 5220, no... maybe 5-6 yrs old, clean

Customer Question

error 5100 on canon 5220
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: no... maybe 5-6 yrs old
JA: What troubleshooting have you tried?
Customer: clean timing strip /
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  Jennifer French replied 7 months ago.

Howdy! My name is ***** ***** I will be the expert assisting you on this fine Saturday!

I understand that you are getting error 5100 on your Canon printer! I know you are probably frustrated about that, but give me just a moment to research the model and I will do whatever I can to provide a solution for you, okay?

Customer: replied 7 months ago.
Expert:  Jennifer French replied 7 months ago.

This error usually indicates that there is something stuck in the printer and causing havoc.

Here are a few steps for you to try. You may have already done some of this, but that's okay. Sometimes repeating steps can help.

1. With a flashlight, please check the paper feed areas of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.

2. Look inside of the printer where the inks are located and ensure that there is no debris in there that may be causing the print head not to move freely.

3. Remove and all of the ink tanks in the printer and put them back in.

Let me know if ANY of this works. If it does not, then we will carry on!

Customer: replied 7 months ago.
that does not work.
Customer: replied 7 months ago.
still there?
Expert:  Jennifer French replied 7 months ago.

Yes! I am sorry. Can you tell me if you have tried cleaning the encoder strip?

Customer: replied 7 months ago.
I have.
Customer: replied 7 months ago.
that is the clear plastic one, right?
Expert:  Jennifer French replied 7 months ago.

Yes it is! I am at a loss! Usually, those steps would resolve the issue.

Customer: replied 7 months ago.
ok. so how do i get my money back?
Expert:  Jennifer French replied 7 months ago.

I will tell you what. I am going to opt out and give another expert a go at this (at no extra cost to you). They may have more insight or can try some steps that I may not be aware of. How does that sound?

Customer: replied 7 months ago.
will i get money back if they can't help?
Expert:  Jennifer French replied 7 months ago.

Also, if you don't receive an answer that helps your situation, then you don't have to pay.

Customer: replied 7 months ago.
ok.
Expert:  Jennifer French replied 7 months ago.

Someone should pick up this chat directly! It has been a pleasure speaking with you!

Customer: replied 7 months ago.
thanks.
Customer: replied 7 months ago.
can someone please help?
Customer: replied 6 months ago.
anybody??