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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is offline it worked last time I used it but not now, it

Customer Question

it is offline it worked last time I used it but not now
JA: How long has this been going on?
Customer: it was ok last week
JA: What troubleshooting have you tried?
Customer: none because I do not have access to control panel it is not on my desktop and I would like it to be
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no that is all for now thank you
Submitted: 1 month ago.
Category: Printers
Expert:  GeekGal replied 1 month ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.

In order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:

Alos, can you tell me please what brand and model your printer is?

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