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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon PixMa Mg6400 error code 6000. Paper jam. I can see the

Customer Question

Canon PixMa Mg6400 error code 6000. Paper jam. I can see the in-tray remaining paper. As instructed, I turned off the machine and waited a few minutes, then turned machine on. However, nothing happened. What can I do? Kazuko
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: About two years. This is the first time this happened.
JA: What troubleshooting have you tried?
Customer: Nothing yet.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That's all I want to say.
Submitted: 2 months ago.
Category: Printers
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Does the printer both say 'error 6000', and does it also say 'Paper Jam' ?

Is there any paper within the printer, in the path the paper takes through the printer? Open it and examine it for such paper sheets or other material that might be in the paper path.

Let me know, and I will advise you further, hopefully to a solution to the problem.

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