Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.
Please follow the directions below:
Removing and Installing Ink Cartridges
Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones.
Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability.
Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.
Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children.
Caution: Do not shake the cartridges after opening the packages, or ink may leak.
Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print.
Caution: Do not remove any other labels or seals or ink will leak.
Caution: Never turn off the product while the power light is flashing or you will waste ink.