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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16510
Experience:  HNC Computing; Large format and multifunction printer expert
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I have a Ricoh GXe7700n printer. I was about to print and

Customer Question

Hi! I have a Ricoh GXe7700n printer. I was about to print and the red trouble light came on. Said I needed to prepare the ink collector tank. I got a new collector into the machine, and now the blue on light comes on, nothing in the window and then it loses power.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: it is maybe three or four years.
JA: What troubleshooting have you tried?
Customer: I keep it powered on so nozzles do not dry up. I haven't printed in about 3 months.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope. I think that is all.
Submitted: 6 months ago.
Category: Printers
Expert:  Electronics Pete replied 6 months ago.

Hi there,
My name is***** will try my best to help you with your question.

Expert:  Electronics Pete replied 5 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Expert:  Electronics Pete replied 5 months ago.

Hi, just checking in on your question, do you need any further assistance?