Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Do you use genuine Canon cartridges or compatible ones ?
Thanks, ***** ***** have the old cartridges with you then, remove the new ones and install the old cartridges and let me know, what happens to the alarm light ?
Thanks that is the information I needed, now turn off the printer for 1 min. after that power on and then try to install the new set of cartridges and let me know, what happens ?
Please follow the steps below after installing the new cartridges and let me know.
To reset the Canon cartridge low ink alert message(s), press and hold the Stop or Stop/Resume button (triangle-circle button) for 5-8 seconds until the printer's ink monitoring lights stop flashing and error codes are no longer displayed
OK, if you face the same problem after getting the replacement then, follow the steps to reset the ink counter, this will solve the problem, unless anything is not defective in the printer.