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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The on bottom is just flushing and is not go through, I just

Customer Question

The on bottom is just flushing and is not go through, I just changed the cable and still not working
JA: How long has this been going on?
Customer: 3 days
JA: What troubleshooting have you tried?
Customer: I make sure the cable is connected properly, and press the on in the right way, I bought a new cable but still
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nothing else thanks
Submitted: 6 months ago.
Category: Printers
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 6 months ago.

What is the make/model of the printer?

Customer: replied 6 months ago.
Canon mp 280
Expert:  Nathan replied 6 months ago.

Are you getting any error codes/messages?
Any pattern to the flashing lights?

Customer: replied 6 months ago.
Nothing deliver any msg
Customer: replied 6 months ago.
Just flushing and stop until I connect again the cable and stop again
Expert:  Nathan replied 6 months ago.

The printer will always give an error or alarm if there is a problem.

Look carefully at the printer, and tell me exactly which lights are showing, what color, what pattern if flashing, etc. For example flashing 3 times, pause, flash 3 more, etc

Customer: replied 6 months ago.
Its green color
Expert:  Nathan replied 6 months ago.

I need complete and specific detail from you, to be able to help.

Look carefully at the printer, and tell me exactly which lights are showing, what color, what pattern if flashing, etc. For example flashing 3 times, pause, flash 3 more, etc

Customer: replied 6 months ago.
Just 2 flushing and stop totally
Expert:  Nathan replied 6 months ago.

I'm sorry, but the information you are providing is not sufficient for me to diagnose the problem.

What lights are flashing?
What color is each?
What pattern is it flashing, how many times does it flash?

Example: Power light flashing green twice, alarm light flashing orange 3 times

Customer: replied 6 months ago.
It fashes green 2 times , and I need to put and pull the cable to make it work
Expert:  Nathan replied 6 months ago.

You keep saying "it", but do not reference what you are talking about.

WHICH LIGHT is flashing green twice?
What cable are you referring to? Usb? Power? What happens after you adjust the cable?

Customer: replied 6 months ago.
I dont see a orange color
Customer: replied 6 months ago.
The power botton I'm telling , yes the cable that connect to the printer need to pull and connect
Expert:  Nathan replied 6 months ago.

What happens after you adjust the cable?

Customer: replied 6 months ago.
Its work but not go through
Expert:  Nathan replied 6 months ago.

I'm sorry, but the information you are providing is conflicting and unclear, and not sufficient for me to be able to help you.

If you'd like to speak by phone we may be able to resolve this more easily. I've sent you a phone offer you may accept if you wish to work on this further.

Customer: replied 6 months ago.
Its okey just, I' m running out of time thank you anyway
Expert:  Nathan replied 6 months ago.

You can bookmark this page if you'd like to follow up with me at another time.

Customer: replied 6 months ago.
Thanks!!
Expert:  Nathan replied 6 months ago.

You're welcome.

Nathan

Expert:  Nathan replied 5 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan