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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer does not print - error message: printer door open,

Customer Question

printer does not print - error message: printer door open, but it is closed
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: HL-2270DW
JA: What troubleshooting have you tried?
Customer: called brother and did factory reset, before that combination of 'go' button and door open/closed -troubleshoot info from online it all started with paper jam, toner was low, so we replaced it after the paper jam
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: that would be great - thank you
Submitted: 2 months ago.
Category: Printers
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Please tell me, what door is the one that is signified as open? or does the error message clearly indicate it at all?

Where was the paper jam located, exactly, in the printer?

Customer: replied 2 months ago.
error message does not specify where the open door is
paper jam was right by the drum, and paper was removed by removing cartridge holder
Expert:  Russell H. replied 2 months ago.

Thank you for the response and the information.

So then, the error message is simply

'printer door open'

or is it

'door open'

or something different? (I ask because the exact and full error message is an important detail.)