Hi there and welcome
Can you tell me please how long you left it unplugged from the power socket?
ok, Can you unplug and leave it for 10 minutes please
Then connect it and tell me please if this clears the error.
I will still be here online
Please let me know the results
Can you open the printer and remove the print cartridges.
Then close the printer
Does this change the error?
ok, power it off, and remove the power cable then try to force it out
Let me know the results please
it's ok, I understood it
What Fee? I have not said anything about payments... I provided a set of instructions for you to do please, the instructions have nothing to do with having to pay anything so I am not sure what you are referring to
yes, this is a paid service, you paid to post your question here....
If this is not what you want, please contact customer service on