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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is not turning to do a print job. PixmaMG6821

Customer Question

My printer is not turning to do a print job.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: PixmaMG6821 about a Month old
JA: What troubleshooting have you tried?
Customer: Most of what the Canon menu suggests
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 9 months ago.
Category: Printers
Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Do you see any lights/indicators on the printer display?

Customer: replied 9 months ago.
Expert:  Nathan replied 9 months ago.

Okay, is it showing an error message?

Customer: replied 9 months ago.
my printer light is on, indicating it is ready for printing.
Expert:  Nathan replied 9 months ago.

Are there any errors or messages showing on the printer?
If you go into the printer settings, does it show as connected to the wifi?

Customer: replied 9 months ago.
However as as I hit the printer indicator to turn on nothing happens
Expert:  Nathan replied 9 months ago.

Do you mean the power button? Or something else?

Customer: replied 9 months ago.
My printer does not turn on to do the job. I am using a ubs cable.
Expert:  Nathan replied 9 months ago.

If you try to make a copy on the printer, from the glass, does that work?

Customer: replied 9 months ago.
Troubleshooting my printer it checks out to be all right.
Customer: replied 9 months ago.
Nothing more to add.
Expert:  Nathan replied 9 months ago.

That is not what I am asking.

Please test a copy for me.

Customer: replied 9 months ago.
My printer does not start to do the job.
Expert:  Nathan replied 9 months ago.

So the printer will not respond to any buttons you press on the front panel (menu, settings, copy, fax, etc)?

Customer: replied 9 months ago.
What can I do.
Expert:  Nathan replied 9 months ago.

I cannot give you an answer until I have the necessary details. I have asked you several questions and not received a reply.

Expert:  Nathan replied 8 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan