Hi Richard, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, what is the exact message displayed on the Epson Expression Premium XP-800's screen please?
Appreciate the post back.
As posted above; "...what is the exact message displayed on the Epson Expression Premium XP-800's screen please?..."
Still, in most instances, the prescribed approach is to work on the inside mechanism to gain access to the "...pads..."
In some others, there may be a workaround to 'fool' the printer into working again even with the fault.
Depending on whether comfortable working inside or a bypassing the error would be the deciding factor if a replacement is warranted.