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Nathan, Engineer
Category: Printers
Satisfied Customers: 19585
Experience:  Computer networking/repair. 12+ years experience.
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The same problem that I am reading about error code 0:x97.

Customer Question

The same problem that I am reading about error code 0:x97.
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: No info on the code meaning. Epson WF-7620 about a year old
JA: What troubleshooting have you tried?
Customer: Unplugged power and USB.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Unfortunately this error indicates a hardware problem which is considered a "fatal error" and will almost certainly require service.

This specific error pertains to a scanner pcb fault and/or logic board failure.

The only thing you can try in this case is to reset the machine:

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If still on change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that. Luckily, this is a newer model, so depending on purchase date you should still be under the epson 1 year warranty, and can file a warranty claim to have them repair it.

Let me know how the reset goes, and I'll help with contact info to file a warranty claim at that point if needed.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 2 months ago.

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