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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a sharp FO-4970 fax machine. The machine will fax out

Customer Question

I have a sharp FO-4970 fax machine. The machine will fax out but will not receive any incoming faxes. What should I do?
JA: How long has this been going on?
Customer: Just started today - was working just fine yesterday
JA: What troubleshooting have you tried?
Customer: Already turned machine off and on twice. I also faxed outbound to make sure that was working. Outgoing is working but will not give me a confirmation. Incoming does not work at all.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Do you get any error messages?
Is this a dedicated fax line, or shared with phone?

Does it happen from ALL senders?

Customer: replied 2 months ago.
Thanks for your help but I have it fixed now. Somehow the machine switched to manual mode instead of auto mode.
Expert:  Nathan replied 2 months ago.

You're welcome.

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