Hello,I am the person that will be helping you today.
Does the computer tell you that there is a paper jam or does the message appear on the printer itself?
I will be standing by, looking forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
You paid $36 for this so far. The $5 is a deposit. Do you wish for me to send this up for a refund?
Okay. That was explained in the very beginning. I will send up the refund now.