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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP 1200 series shows paper jam but there isn't one, HPPSC

Customer Question

HP 1200 series shows paper jam but there isn't one
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: HPPSC 1210v all in one. Using windows ten
JA: Have you installed any updates recently?
Customer: updated to 10 a while ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thank you
Submitted: 8 months ago.
Category: Printers
Expert:  Jason Jones replied 8 months ago.

I am the person that will be helping you today.

Does the computer tell you that there is a paper jam or does the message appear on the printer itself?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 8 months ago.
My desktop shows it. I can copy on the printer
Customer: replied 8 months ago.
Expert:  Jason Jones replied 8 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 8 months ago.
That's nuts.theprinter isn'tworth $35 dollars.I ticked I paid 5 dollars to begin with
Expert:  Jason Jones replied 8 months ago.

You paid $36 for this so far. The $5 is a deposit. Do you wish for me to send this up for a refund?

Customer: replied 8 months ago.
I never saw anything fromyou guys about $36 dollars.I want that refunded
Expert:  Jason Jones replied 8 months ago.

Okay. That was explained in the very beginning. I will send up the refund now.

Expert:  Jason Jones replied 8 months ago.

Refund sent.

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