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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We have a Canon MX452 fax machine that keeps printing a

Customer Question

We have a Canon MX452 fax machine that keeps printing a daily transmission report. I have tried going thru the menu options but I can't find a way to turn it off. I'd like to know how to make it work when I want and turn it off when I don't want it. At this point I just feel like unplugging it as we only fax once in awhile.
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. In Fax settings, do you see the option called Activity report?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
Expert:  Viet - Printer Tech replied 7 months ago.

Thank you. Are you able to turn off the option Activity report?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
no I can't seem to do that
Expert:  Viet - Printer Tech replied 7 months ago.

After selecting "Activity report", then what are the option(s) you see next?

Customer: replied 7 months ago.
are you able to tell me how to switch it off?
Expert:  Viet - Printer Tech replied 7 months ago.

Yes, I'm trying to troubleshoot the issue for you. Can you please select "Activity report", then let me know what you see next, so I can troubleshoot?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
it says print reports /lists nott activity report - than at activity report you can choose lists of users or phone numbers or memory or rejected fax - that's aa
Expert:  Viet - Printer Tech replied 7 months ago.

Thank you. Does it have an option called "Auto print settings"? I'm still researching on this issue. Thank you,

Expert:  Viet - Printer Tech replied 7 months ago.

Can you please MENU, then do you see the option called Device settings?

Customer: replied 7 months ago.
I keep trying to find something like that in some of the settings - nothing so far
Expert:  Viet - Printer Tech replied 7 months ago.

Can you please go to MENU and/or Setup, then do you see an option called Device settings?

Expert:  Viet - Printer Tech replied 7 months ago.

If you see the Device settings option, then there, in Devices settings, go to FAX settings, then there should be the Auto Print settings there, then Activity Report, then there should be the option Do not Print there.

- Do you see the Device settings?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 7 months ago.

Hi,

How are you? Do you still need help with the printer issue and/or with anything else?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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