Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Is your printer more or less than 1 year old?
This is not a yes or no question.
How old is the printer, exactly?
I can give you an immediate answer, if you can please give me that one specific bit of information - is the printer MORE than 1 year old, or is it less than 1 year old?
If you prefer you can bookmark this page and get back to me later with that info.
Thank you, ***** ***** what I needed.
Unfortunately this error indicates a hardware problem,
specifically, it is the result of a bad printhead (or the logic board that controls it).
The head is a "wear item" that fails with age/use, though these printers are designed for a 3 year service life.
There is nothing you can do to fix this, epson heads are not serviceable, and the printer will need to be replaced.
Since it is less than a year old, they would replace it under warranty for you. You would call(###) ###-####to file a warranty claim.
Any further action taken by yourself would void the warranty and cost you more time and money.
Best regards, ***** ***** for the news,
That is a possibility, yes, if the nozzles were scraped and damaged.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
Do you need more help with this?