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Nathan, Engineer
Category: Printers
Satisfied Customers: 19547
Experience:  Computer networking/repair. 12+ years experience.
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I have an OxF1 error on a Epson 4630. Epson is one year old

Customer Question

I have an OxF1 error on a Epson 4630.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson is one year old and It is a Work Force Pro 4630
JA: What troubleshooting have you tried?
Customer: Cleared all stuck paper.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Is your printer more or less than 1 year old?

Customer: replied 2 months ago.
Expert:  Nathan replied 2 months ago.

This is not a yes or no question.

How old is the printer, exactly?

Customer: replied 2 months ago.
I'm in class can you help me now or later. You have my money
Expert:  Nathan replied 2 months ago.

I can give you an immediate answer, if you can please give me that one specific bit of information - is the printer MORE than 1 year old, or is it less than 1 year old?

If you prefer you can bookmark this page and get back to me later with that info.

Customer: replied 2 months ago.
It is less than one year old.
Expert:  Nathan replied 2 months ago.

Thank you, ***** ***** what I needed.

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use, though these printers are designed for a 3 year service life.

There is nothing you can do to fix this, epson heads are not serviceable, and the printer will need to be replaced.

Since it is less than a year old, they would replace it under warranty for you. You would call(###) ###-####to file a warranty claim.

Any further action taken by yourself would void the warranty and cost you more time and money.

Best regards, ***** ***** for the news,


Customer: replied 2 months ago.
The heads must have broke when I was doing double sided sheets and the machine took several sheets back into the machine.
Expert:  Nathan replied 2 months ago.

That is a possibility, yes, if the nozzles were scraped and damaged.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at and ask for Nathan.

Thank you, ***** ***** a nice day,


Expert:  Nathan replied 1 month ago.

Do you need more help with this?