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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can not fax, have followed directions and run test fax but

Customer Question

can not fax, have followed directions and run test fax but unsuccessful
JA: How long has this been going on?
Customer: just setting up new printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: bought today HP office jet Pro 8720
JA: What troubleshooting have you tried?
Customer: switching out the cables, make sure we have plugged in correct
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
Submitted: 5 months ago.
Category: Printers
Expert:  MasterFixIt replied 5 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

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The better you describe the problem, the quicker I can help ;-)

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I am only credited for my time and expertise if you rate kindly.

How old is your Office jet pro?

When did this problem first occur? Was it after any power outage or storm? Or move?

Thank you

Tech Michael

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