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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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XP:320, the printer has started leaving black marks on

Customer Question

JA: How long has this been going on?
Customer: the printer has started leaving black marks on envelopes
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: XP320
JA: What troubleshooting have you tried?
Customer: using the cleaner program and wiping the inside with towels
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: the printer is less than a year old
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Does this happen only on envelopes?
On the front or the back?

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