Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Jamie.
Sorry to hear that you're having trouble with this but I'll do my best to help.
What operating system do you have on the computer you print from?
When you go to print a document, go to file print, you will see printer properties. Go there, on that page you will see an option on paper source.
Click the drop down and choose Cassette 1 > Cassette 2 . Both should be listed.
Will not have to go back in setting after it is set. Will use those settings until changed again.
So cassette 2 is showing a jam? That's either a sensor in your printer is bad, or there is some paper in tray 2 that is jammed.
I've got to go, going to open up for someone else to help you.
I'm sorry about the issue. I'm another tech; I will help you with this. Do you mean it is able to print in Cassette 2, but it does not stick. Is that correct?
Please reply at the box below. Thank you,
I believe you need to set the paper source settings in Control Panel, not in the program. Please try the following fix:
- If that does not work, please try:
Please reply at the box below to continue. Thank you,