I'm sorry about the issue. Is there any error or message?
What's the model of your Canon printer, such as MG7720, or MG5722, etc.?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
If you put a document or photo faced down on the Canon MG6821 printer's glass, then press the Copy button / option on the printer, does it copy fine?
Do you have windows xp, vista, or 7, or 8, 10? And/or what's the brand / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,