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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Computer will not recognize my printer, About 6 year old.

Customer Question

Computer will not recognize my printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: About 6 year old. Cannon MX300
JA: What troubleshooting have you tried?
Customer: Printer has power. USB cable has been checked and replaced.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Jason Jones replied 2 months ago.

I am the person that will be helping you today.

May I ask which version of Windows or Mac OS you are using?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 2 months ago.
Thank you. I was able to resolve the issue on my own.
Expert:  Jason Jones replied 2 months ago.

I am glad to hear that. Is there anything else I can help with while you have me here?

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