How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have an Epson xp 410 connected wirelessly with an hp

Customer Question

Hi, I have an Epson xp 410 connected wirelessly with an hp laptop runnin win 10. My printer suddenly won't print and I get the message: printer is in an error state. I have had printer and win 10 for over a year
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: about 2.5 years. all in one
JA: What troubleshooting have you tried?
Customer: downloaded firmware update, shut printer off and restarted tried printing with my wife's win 7 laptop and it worked fine
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: within the last few weeks I had a software upgrade for the ptinter
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Is the printer wireless to both computers?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 3 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,