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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not communicate with computer even after it worked then

Customer Question

not communicate with computer even after it worked then stops and does not communicate
JA: How long has this been going on?
Customer: for months I just stopped using the printer even though its my favorite
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Lexmark s505 about 10 yrs old
JA: What troubleshooting have you tried?
Customer: reinstalling numerous times
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: how much ???
Submitted: 3 months ago.
Category: Printers
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please if your using a windows or Mac computer and which version?

And how are you connecting to the printer? Via USB or over the wifi network?