Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Tech support can be expensive, and Hp like most companies doesnt include the cost of tech support in the cost of the printer. If they did, the printers would cost a bit more then they do already. With that being said, HP does offer free support in their forums.
Here at Justanswer we provide paid tech support. Do you want to proceed with our paid service? Understanding that If I cant help you then you will be entitled to a full refund.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.