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Richard, Technician
Category: Printers
Satisfied Customers: 30206
Experience:  Printer and scanner problem resolver for over 15 years
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My scan is working properly, the serial number is nuby

Customer Question

my scan is working properly
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: the serial number is ***** 162428 WP-4530
JA: What troubleshooting have you tried?
Customer: none...I am a green horn...i have no clue on the path to troubleshoot\
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: yes when I print from my pc or my quick book invoice I have to go to the printer and press the color or black and white tap in order to the printed page to proceed
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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