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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I replaced my router and now the wireless printer won't

Customer Question

I replaced my router and now the wireless printer won't work.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: epson 325, 3 yrs about.
JA: What troubleshooting have you tried?
Customer: Nothing yet. I dont have the installatiion disc. I guess I have to re install or re-configure? how?
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I just want the prtr to work.
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. What's the model of your new router?

Is it the Epson WorkForce 325 model?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 7 months ago.
Please cancel my request.
Expert:  Viet - Printer Tech replied 7 months ago.

I'm sorry. Is there any issue? I can fix your printing issue quickly right now. We guarantee our service, so don't worry. Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 7 months ago.

I can provide written instructions. Or if you'd like to, I can connect remotely to your computer and fix this issue directly for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,