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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm trying to print some documents on my Canon MX870, from

Customer Question

I'm trying to print some documents on my Canon MX870, from my MacBook Pro. The laptop tells me the data is sending to my printer, and I will hear the printer sound like it's getting ready to print. But then it freezes, and I get a message on the computer saying it's a communication error. Sometimes the printer will actually print out the first line of the document before it freezes. Then it stops. Help! This just began happening today.
Submitted: 3 months ago.
Category: Printers
Expert:  Kevin T replied 3 months ago.

What type of cable are you using, network cable or USB?

Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

Do you still need help with this?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 3 months ago.

Do you still need help with this?

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