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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5319
Experience:  DIploma in Computer Hardware
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I have a paper jam on my MG6871 Cannon printer and I do not

Customer Question

I have a paper jam on my MG6871 Cannon printer and I do not know how to get the paper out. Can you help me?
Submitted: 3 months ago.
Category: Printers
Expert:  Sudipto replied 3 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Please let me know the correct model no. of the printer, as I am unable to find any printer model with this number MG6871,

Customer: replied 3 months ago.
PIXMA MG6800 is the number on the papers that with my printer. MG6821 is the # on the printer itself.
Expert:  Sudipto replied 3 months ago.

Thanks, ***** ***** and give me the time to post the answer.

Expert:  Sudipto replied 3 months ago.

Sorry, I cannot help you with remote support as the problem is with the printer and remote support is only used to solve a software problem. Please open the link below then, check the list of the videos and open the appropriate video to get the instructions for removing the jammed paper and let me know the result.

http://ugp01.c-ij.com/ij/webmanual/Movie/MG6800%20series/MOV/EN/movie_faq.html

Customer: replied 3 months ago.
If you do not know the answer please tell me so I can contact a different place to get help. I just do not find a place to open the machine to find the jammed paper.
Expert:  Sudipto replied 3 months ago.

Did you saw my last post ?

Expert:  Sudipto replied 3 months ago.

Did you tried the steps from those videos ?