Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Please let me know the correct model no. of the printer, as I am unable to find any printer model with this number MG6871,
Thanks, ***** ***** and give me the time to post the answer.
Sorry, I cannot help you with remote support as the problem is with the printer and remote support is only used to solve a software problem. Please open the link below then, check the list of the videos and open the appropriate video to get the instructions for removing the jammed paper and let me know the result.
Did you saw my last post ?
Did you tried the steps from those videos ?