We need to clear the que.
Can I connect and do this?
I've just cleared the que, can you confirm we are good?
I'm sorry about the issue. Is it the printer HP Officejet 8620?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
And/or what's the brand / model of your computer?
After clearing the queue, it should be good. Are you able to print anything new now? Or does it still print old stuff?
Do you also have any other computer question / issue?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,