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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31122
Experience:  Printer and scanner problem resolver for over 15 years
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Keep throwing an error code 0x97, yes, unplugging it and

Customer Question

keep throwing an error code 0x97
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: yes
JA: What troubleshooting have you tried?
Customer: unplugging it and plugging it back in after 60 seconds
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please open the Epson printer and check for any paper jammed inside of it (you open it where you replace the ink).

Check for any foreign objects as well both inside the printer and in the paper feed areas.

Once done and anything found, removed, power off the printer, power it on and tell me if it then clears the error please.