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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Scanner malfunction, just started, none, no

Customer Question

scanner malfunction
JA: How long has this been going on?
Customer: just started
JA: What troubleshooting have you tried?
Customer: none
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please the make and model of the scanner and exactly what happens when you try to scan?

Thank you

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