Hi there and welcome
Can you please be more specific on what exactly you have done to try to resolve this so we do not go over the same steps?
ok, but can you please tell me what steps you have already done, all steps is not telling much sorry and we want to avoid going over the same things again.
There are no extra charges, I have only been asking you what you have already done to try to fix this.. I am not sure the issue in you telling me this?
Saying all of it is not helpful, I need to know what you have actually done please