Hi there and welcome
Can you tell me please the make and model of the printer?
How your connecting to it (via USB or wireless)?
And are you on a windows or mac computer and which version?
It was 10 minutes before you replied, this was the delay.
You would need to contact customer service about the amount you pay per a question, you can email them on***@******.***
ok, ill organize a refund if you did not wish to have this fixed.
All the best