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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31127
Experience:  Printer and scanner problem resolver for over 15 years
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I won`t print, Quite sometime. It has printed on occcasions

Customer Question

I won`t print
JA: How long has this been going on?
Customer: Quite sometime. It has printed on occcasions but very frustrating
JA: What troubleshooting have you tried?
Customer: Nothing as we are not technical people.. The printer was bought chiefly to print on CD`s but that ceased to happen a long time ago. It is an Epson P50
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson Stylus Photo P50 and we have had it 4 or 5 yrs
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you. we just want to be able to use it!!
Submitted: 3 months ago.
Category: Printers
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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