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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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In an error state, well, haven't tried printing for about a

Customer Question

Hello. In an error state
JA: How long has this been going on?
Customer: well, haven't tried printing for about a week until now
JA: What troubleshooting have you tried?
Customer: checked to make sure had update Kb(###) ###-####and I do
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

What is the make/model of the printer?
What specific error message are you getting?

Customer: replied 2 months ago.
Hi Nathan,
My printer is a Canon, PIXMA MG5520.
When I try to print, it says either that the printer is in an error state, or offline.
Expert:  Nathan replied 2 months ago.

It sounds like you are seeing that on the computer; can you look at the display on the printer itself, and tell me if you see any error codes/messages there?

Customer: replied 1 month ago.
Never mind, I will seek my answers elsewhere. This takes too long. Thanks
Expert:  Nathan replied 1 month ago.

Have a nice day.

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