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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I've been away for a while and get "printer is not

Customer Question

Greetings! I've been away for a while and get "printer is not connected " message when I'm trying to print. Could you help, please?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: PIXMA MG6820
JA: What troubleshooting have you tried?
Customer: Nothing yet. I was looking for the manual online.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, thanks.
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.


I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,