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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15469
Experience:  HNC Computing; Large format and multifunction printer expert
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I have a HP 309g printer. I cleaned all the rollers and

Customer Question

I have a HP 309g printer. I cleaned all the rollers and nothing helps I reset the printer as well.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: about four years old It's an HP 309g
JA: What troubleshooting have you tried?
Customer: I cleaned all the rollers. I reset the machine. I put about 20 sheets of paper in it. but all I get is fill the paper tray
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi there,

A paper jam can also result in this error - have you checked for stuck fragments of paper inside the machine?

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