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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer won't print black have just replace the ink

Customer Question

the printer won't print black have just replace the ink cartridge. Has never happen before.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: HP Photosmart 5520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc, windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: 24 hours. I replace the ink cartridge for my mother but she used so don't know what popped up first.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, have you tried cleaning the black print head?

Customer: replied 2 months ago.
Expert:  Louie replied 2 months ago.

I understand.

Can you please re-run the cleaning procedure?

But first view the video HERE (if have not tried)?

Customer: replied 2 months ago.
I have re-run the cleaning procedure twice and it hasn't helped.
Expert:  Louie replied 2 months ago.

Then it would be indicative of a fully clogged / failed printhead and would require replacement.

Are you then considering a DIY (do-it-yourself) repair approach?