How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

We needed to switch Routers. after installation we set up

Customer Question

we needed to switch Routers. after installation we set up the printer BUT we
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: are OFF LINE and have 2 messages to be deleted
JA: What troubleshooting have you tried?
Customer: Brother MFC-J30W
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Cost of your service
Submitted: 3 months ago.
Category: Printers
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That sounds like a standard problem that will give way to a few routine measures. But, have you switched the routers yet, and is that where the problem is? or is the problem that the printer is Offline and this is AFTER the router switch has already been done? (that last is standard.)

Let me know, please. And I will help and advise you further. Thanks.

Expert:  Russell H. replied 3 months ago.

(I presume your Brother printer is supposed to be on a Wireless connection.)

Please tell me whether your computer, that prints to this Brother printer, is a Windows PC, or an Apple computer. And what version of Windows, or MAC OS X, it has on it.