Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Do you face this problem with every type of documents or some particular ones ?
Can you try to print some normal text documents and let me know.
Can you tell me the name of the program, which you use to print those drawings ?
Sorry, I am not familiar with this program and as I think the problem is with the program, I will open the question for others, so that they can help you with this question. You will be notified by email, when someone reply you back.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I suspect that your printer is actually printing pink rather than that there is a problem with the program. I may be wrong, but there is a test you can do.
Please print out the Nozzle Check page. This is a standard test sheet, that can be done from the Maintenance functions of your printer's software on your computer, or can be done from the printer itself. I will shortly post exact instructions on how to do this procedure from the printer itself.
On your printer, from the home screen, select
SETTINGS (with tools icon)
and press OK
Nozzle Check Pattern
and press OK.
Select YES, and press OK.
The page will print.
This is how it ought to look, if your printer itself is doing things right:
How does it come out? let me know, and I will advise you further.
Please do. I think that is good information toward a solution, but the Nozzle Check page is a very standard test, that should yield standard results.
(It will print a series of colored bars, starting with deep blue, shading to pink, then to yellow, then to shades of gray. IF the printer is working properly.)
OK. That confirms, the printer's inking system is where the problem is.
Now the next question is, which of the colors
- blue / light blue
- pink / magenta / light purple
- yellow or yellowish
- black / shades of gray
were faintest, please?
Very good. Cyan (C, or light blue) is obviously worst affected.
Check your ink levels, and think back as to when you last replaced cartridges, esp. the Cyan color. (Let me know, please.)
Then also, if ink levels are not low, you can do several Head Cleaning cycles (from the same Maintenance menu where the Nozzle Check is listed), and esp. if possible, head cleaning cycles for just the color Cyan, if that choice is possible. Separate each Head Cleaning (Cyan if possible, all colors if not) from each other with about an hour or two of quiescence, during which the printer will be unused for anything but left turned On. This allows waste ink to soak into the printhead and clear up any clogging that may be there.
If ink levels esp. in Cyan color are low, or almost empty, then of course the cure is to replace the Cyan cartridge.
Let me know what you find out, please. Thanks.
No need for Deep Cleaning please.
(Did you check the ink levels? but it sounds as if CY was replaced recently, so that's not likely to be the problem's source.)
Just CLEANING or HEAD CLEANING will do.
Let me know what happens, eventually. Thanks.
No, I confess that if you have followed the procedure I recommended, there is some other problem.
Try printing the Nozzle Check again, please. See how it now looks with regard to the color bars on it, and whether they are faint or not.
And, please tell me what program you printed the photo from, this morning.
I'm sorry to hear that. Your printer's inking system has a severe problem.
(By any chance, was the printer turned Off and not used for a considerable period of time before this problem happened, about 10 days or longer?)
Leaving the printer On for a while, even when idle, should result in the printer occasionally laving its printhead with a little waste ink. It's leaving it Off that inhibits that and encourages clogging of ink in the ink system.
Have you been using non-Canon-OEM-original ink supplies? such as 'Canon compatible' cartridges, or refills, or remanufactured cartridges?
That could be what brought this on. Not that I would point the finger at that specifically. But it is actually possible. Ink formulations can vary and ink formulation is designed by the manufacturer to fit the design of the particular printer. (If it wasn't that way, manufacturers could just produce a 'generic black ink' cartridge that would fit *all* their printers. And be quite happy to sell those.)
It's still good as a text printer, but the problem obviously is not in the computer (thus no software fault need be addressed), since the self-generated Nozzle Check shows the defects in the ink system of the printer.
How old is the printer? I don't think I've been told yet.
It has had a good lifetime. But the inking system apparently has a severe problem, as far as color printing is concerned. To either replace it, or have it serviced (a dubious matter, if it is 6 years old, since it may break again in another way not too long after being fixed) is the sensible choice at this point, given that you probably will not be content to simply use its black-and-white capability only.
As for disposing of it - since it has black ink capability still, it would do as a donation printer for anyone who only needs to print in text.
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